FAQ
Frequently Asked Questions (FAQ)
Have a question? We’ve got answers! If you don’t find what you’re looking for here, feel free to contact us at support@IceCubeBottle.com — we’re happy to help.
💡 General Questions
Q: What is iloveugift.com?
A: We’re your go-to online gift shop offering unique, affordable, and thoughtful gifts designed to make your loved ones smile — no matter where they are in the world.
Q: Do you have a physical store?
A: No, we are an online-only store. This allows us to offer the best possible prices and ship directly to your doorstep.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide! Whether you're in the US, UK, Canada, Australia, or beyond — we’ve got you covered.
Q: How long does shipping take?
A: Delivery usually takes:
- USA: 7–12 business days
- Canada, UK, Europe: 8–14 business days
- Australia & Rest of World: 10–20 business days
Please note: Delays may happen due to customs or postal issues beyond our control.
Q: How much is shipping?
A: Standard shipping is 100% FREE on all orders — no minimum purchase required.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link to track it in real time.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods supported at checkout.
Q: Can I cancel or change my order?
A: Orders are processed quickly, so if you need to make changes, please email us within 12 hours of placing your order at support@iloveugift.com.
🔁 Returns & Refunds
Q: Do you accept returns?
A: Yes! We offer a 30-day return policy for most items. Please check our Return & Refund Policy for full details.
Q: What if my item is damaged or incorrect?
A: If your item arrives damaged or incorrect, contact us at support@iloveugift.com within 7 days of receiving it — we’ll make it right.
🛍️ Products & Stock
Q: Are your products gift-ready?
A: Many of our items are designed to be gift-ready! Some products come in cute packaging — perfect for surprising someone special.
Q: Will my item look exactly like the photo?
A: Yes — all product photos are true to the actual item. Slight color differences may occur due to screen settings.
❓ Still Need Help?
If your question isn’t listed here, don’t hesitate to reach out:
📧 Email: support@IceCubeBottle.com
📞 Phone: +1 800 775 950 7007